Returns and Exchanges
All items may be exchanged or returned within 14 days of purchase. Items must be shipped back in original, unaltered and unworn condition. Items will be inspected for authenticity by our onsite gemologist. If an item is deemed altered or not authentic, the return will be refused. You will be notified right away and must make your own arrangements to pick up the item. Items left over 90 days will be considered forfeited.
Returns are subject to a 10% restocking fee. The restocking fee is waived for exchanges. If you wish to avoid the restocking fee and are not ready to make an exchange, you may opt for a store credit. Store credits expire 3 years from date of issue. There are no restrictions on the use of store credits other than the expiration date.
To return an item, please send it back within 14 days:
Returns Dept/ Luxinelle
18021 Cowan Ste E
Irvine Ca 92614
We do not provide return shipping labels. You, the customer, is responsible for the return shipping costs.
If the return is a result of our error, we will waive all fees and pay for the return shipping of the item.
If an item is refused or returned without any instruction, we will treat the item as a standard return and the 10% restocking fee will automatically apply.