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FAQ

Shipping - Most items are made to order and require 1-2 weeks to ship. If you need the piece sooner, please contact us. We will do our best to accommodate you.

Returns/Exchanges - All items may be exchanged or returned within 14 days of purchase. Items must be shipped back in original, unaltered and unworn condition. Items will be inspected for authenticity by our onsite gemologist. If an item is deemed altered or not authentic, the return will be refused. You will be notified right away and must make your own arrangements to pick up the item. Items left over 90 days will be considered forfeited.

Returns are subject to a 10% restocking fee. The restocking fee is waived for exchanges. If you wish to avoid the restocking fee and are not ready to make an exchange, you may opt for a store credit. Store credits expire 3 years from date of issue. There are no restrictions on the use of store credits other than the expiration date.

Custom made items are not returnable. However, we will do our best to make things right. Read our full return policy here.

Descriptions and Photos - All weights and measurements given are approximate. We do our best to accurately describe our products and take photos to accurately depict each item. In the event we notice an error, we will contact you right away and give you the option to cancel.

About Us -

We have over 43 years of wholesale fine jewelry manufacturing experience and aim to bring our quality pieces and low prices through our online retail brand, Luxinelle Jewelry. Luxinelle Jewelry has one focus that is providing quality fine jewelry at an affordable price. Our main focus is providing that BIG look by carefully matching and selecting the gemstones and materials we use. Luxinelle Jewelry also offers many handmade items and custom pieces that are unique to the marketplace.

We also sell our sample pieces and old stock inventory through Luxinelle Jewelry. This is how we are able to offer such reasonable prices on some of our specials.

Being in the jewelry industry for many decades has allowed us to use only ethically sourced and high quality materials. All of the brokers and dealers we use are highly reputable and some of our business relationships last well over 30 years.

All of our jewelry is guaranteed authentic using quality gemstones and metals. We do not use any clarity enhanced or treated white diamonds. Some of our colored stones may have color treatment which is standard to the industry and will be noted in the description.

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